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PB No. 520,
MP Appan Road,
Vazhuthacaud, Thycaud P.O,
695014, Trivandrum,

Customer support

BIOTECH INDIA provides customer support services to assist customers throughout their journey, from initial inquiries to post-purchase support. Our customer support team assists customers by providing detailed information about our biogas plants, products, and solutions. They address inquiries related to technical specifications, system capabilities, customization options, and pricing. This support helps customers make informed decisions based on their specific requirements.

For customers interested in implementing a biogas plant or any other products of BIOTECH INDIA, our support team may offer consultation services. They collaborate with customers to understand their needs, evaluate site requirements, and propose suitable biogas plant designs. This assistance ensures that customers choose the right system for their intended application and optimize its performance.

Once a customer purchases a biogas plant, our support team can provide guidance during the installation and commissioning processes. We provide technical documentation, installation manuals, and remote or on-site assistance to help customers set up the plant correctly. This ensures that the installation is carried out smoothly and efficiently.

To ensure customers can operate and maintain their biogas plants effectively, we are offering training sessions or workshops. These educational programs can cover topics such as plant operation, safety protocols, troubleshooting, and routine maintenance procedures. By equipping customers with the necessary knowledge and skills, we enhance the long-term performance and lifespan of the biogas plant.

BIOTECH INDIA provides ongoing technical support to address any issues or questions that customers may have after the installation. This support can be provided through various channels, such as phone, email, or online chat. It allows customers to seek assistance in troubleshooting problems and obtaining spare parts.

We offer warranty coverage for our biogas plant products, ensuring customers to get services/ repairs for any manufacturing defects during the specified period. Additionally, we provide Annual Maintenance Contracts (AMC) or maintenance agreements that offer proactive inspections, preventive maintenance, and prompt support for unforeseen issues. These AMC help customers maximise the reliability and performance of their biogas plants.

BIOTECH INDIA strives to deliver comprehensive support services that cater to the needs of their customers. From initial inquiries to ongoing assistance, they aim to ensure a positive customer experience and successful implementation of biogas plant solutions.

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